30-Day Money Back Guarantee

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, the box in which the product came must be unopened and in the same condition that you received it. For this reason, products that are returned for refund must be in the original, unopened packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@sunstarinterntionale.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@sunstarinternationale.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping returns

To return your product, please email us at orders@sunstarinternationale.com to coordinate shipment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You may consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

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